1. What information do we collect?
Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.
We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.
Avantua Pharmaceuticals Pty Ltd is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:
– Personal details such as name, address, email, and phone number
– Your IP address
– Operating system, web browser type and version
– Pages you visit and features you use on our site
We also use cookies or similar technologies to analyse trends, administer the website and track users’ movements around the website and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level but, if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
We partner with third parties to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based on your browsing activities and interests.
2. What do we use your information for?
We need your personal data in order to provide you with the following services:
– For fulfilling your orders in order to know where to deliver them, and how to communicate with you about that delivery to process your payment.
– For communicating with you on updates and special offers via email (if you have opted into this)
– For responding to any requests to our customer happiness team
– For business operations and reporting
3. What we do with it
Your personal data is processed in Avantua office located in Australia. Hosting and storage of your data also takes place in Australia.
Some of your data is processed on our behalf by our vendors in other countries. These include companies such as Google, Facebook, Adyen, and Emarsys.
No third party providers have access to your data, unless specifically required by law.
4. How long we keep it
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. After this period, your data is irreversibly deleted.
Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states. You are deemed to accept and agree to this by using our site and submitting information to us.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
Steps we take to secure and protect your data include:
Ensuring that your connection to our website is secure; and
Ensuring that internal access to all personal information we hold is secured by appropriate measures.
5. What are your rights?
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You may send us an e-mail to [email protected] to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.